Refund Policy

• Changed your mind? Ask within 14 days of your first payment for a full refund.
• After that, we don't refund the current period, but you can cancel renewal any time.
• Charged twice or by mistake? We always refund that.

This policy covers the paid plans: Founder, Pro and Studio. The Free plan costs nothing, so there is nothing to refund. Prices are on the pricing page.

You get a full refund if both of these are true:

• You ask within 14 days of your first payment.
• You haven't substantially used the paid features.

After 14 days, we don't refund the current period. You can cancel renewal at any time, and your plan stays active until the end of the period you paid for.

If you refund a Founder plan, the locked Founder price and your numbered badge end.

If you were charged twice, or charged by mistake, we always refund it, whenever you tell us.

Email contact@clusra.com with:

• Your Clusra handle.
• The payment reference from your Paystack receipt.

Refunds go back through Paystack to the method you paid with (card, bank transfer, USSD or mobile money). This usually takes 5 to 10 business days, depending on your bank or provider.

This policy is part of our Terms of Service and is governed by the laws of Nigeria, with disputes handled by the courts of Lagos State, Nigeria.

Questions about a payment? Email contact@clusra.com.